Terms & Conditions

CONFIRMATION OF BOOKING - The holiday contract is between the party leader and SARL 19th Hole. The contract commences when we have sent your Account and Confirmation of Booking and received your deposit and confirmation that you have read and understood the conditions of booking. The holiday contract is subject to French Law and is binding under the relevant conventions. An Account and Confirmation of Booking will be sent to you as soon as reasonable progress has been made - this can take from 1-7 working days but we will keep you informed if the arrangements are taking longer than anticipated to organise. The Account and Confirmation will show a clear holiday itinerary and payment schedule with the times, places and particulars of the transport, accommodation and other arrangements involved in the holiday. It will also detail the total cost payable unless otherwise stated.

BOOKING OVER THE TELEPHONE OR VIA THE WWW - For all bookings, the holiday contract will start as soon as you provide us with your payment details. As part of our ongoing improvements in our reservations program and website, we constantly seek ways to improve the security of our on-line bookings. We are confident that information provided over our website and email system has adequate security.

LATE BOOKINGS - We are very happy to take late bookings but we do like at least five working days in order to organise and reserve your holiday. However, holidays can be booked as late as the day of arrival. For late bookings (eight weeks to the day of arrival), the cost of the holiday is payable immediately, in full.

YOUR HOLIDAY ITINERARY - Your holiday itinerary is as stated on your Account and Confirmation of Booking. For Golfing Holidays, the tee-times on your Account and Confirmation of Booking are always requested but sometimes not confirmed by the time we send you your account - we will of course ask you for your preferred plan of action should your requested arrangements not be possible.

DEPOSIT AND FULL PAYMENT - We require a deposit of 25% when you book your holiday. The deposit is payable within 48 hours (24 hours for parties of 16 persons or more) of your receipt of your Account and Confirmation of Booking. The balance must be paid no later then eight weeks before the start of your holiday. Payment reminders can be sent on request.

INSURANCE - Personal insurance is not included in the price of your Holiday, all travelers are advised to take out adequate travel insurance.

SPECIAL REQUESTS - We will do our best to provide for your special requests. However, please do not accept this as a guarantee of provision but as a guarantee of our endeavor.

OTHER CHARGES – A holding deposit of 150 Euros in cash is payable at the time of arrival to cover any eventual damages to the property or contents by you or your party. The deposit will be refunded at the end of the holiday less any damages where applicable.  A cleaning/linen charge of 35 Euros is payable at the time of departure. Electricity is charged between the 1st September to the 1st of June, and will be calculated by taking a reading at the start and end of your holiday and will be charged at 20 cents per KW.

ALTERATIONS IN COSTS - Should there be any increase in the costs to us, caused by currency exchange rate fluctuations, Government action, or changes in air and ferry fares and golf charges, we will absorb the first three per cent of them. You will be required to meet any increase between four and ten per cent. If we have to increase the price of your holiday by more than ten per cent, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above the first three per cent) or of cancelling with a refund of any money you have paid to us. If you decide to cancel the holiday, you must do so within 14 days of the issue of the revised Account and Confirmation of Booking. Please note that any price revisions will be precisely detailed and no surcharges will be imposed less than 30 days before the holiday starting date.

CHANGES AND CANCELLATION BY YOU - We do not charge clients for minor changes. However, please note that ferry companies charging amendment and cancellation fees and we will have to charge you for these costs so please be sure you provide us with your correct travel details i.e. dates, times and passenger names. Should you make a major change - such as altering the date of your holiday - we will charge you £50 plus any charges incurred by us. Should the name of the party leader change, there will be a charge of £50 plus any charges incurred by us. Should you or any of your party cancel, the following charges will apply: 42 days or more before departure: Loss of deposit; 14-42 days before departure: Loss of deposit and any charges incurred by us; 0-14 days before departure: 100% of holiday cost.

CHANGES AND CANCELLATION BY US - Should there be any changes to your itinerary between our discussion with you and the time we send your Account and Confirmation of Booking, we will offer suggestions and ask for your preferred plan of action. We will also contact you should there be any changes to your itinerary between your confirmation and the sending of your tickets. In the unlikely event that we have to cancel or drastically change your itinerary, you will be entitled to a full refund or you will be offered a replacement holiday of at least equal value. Should force majeure lead to cancellation of your holiday, we will offer a full refund less £35 per person handling charge plus any charges incurred by us, or a replacement holiday of at least equal value. Should force majeure lead to a drastic change to your holiday, we will do our best to offer a suitable alternative.

YOUR HOLIDAY CONFIRMATION – All bookings confirmation for accommodation, ferry bookings and golf will be send via e-mail to the e-mail address provided by you at the time of booking. All ferry reservation numbers will be sent to you in your confirmation form. To obtain your travel documents, you will need to present the ferry reference number at the time of boarding the ferry and the ferry company will supply you with the relevant paperwork.

ACCOMMODATION – Your cottage will be available for occupancy from 4PM on your day of arrival and should be vacated by 11am on your day of departure.

REPRESENTATIVES ON SITE - All our staff are on site and will be on hand to welcome you. Should you have any queries or problems please do not hesitate to contact us; we will respond to your query at the earliest possible opportunity. Any issues with the accommodation and golf courses should be brought to the attention of the relevant establishment - it is often the case that a misunderstanding has lead to your dissatisfaction and the issue can be resolved quickly and to your approval.

LOCAL TIMES - All times quoted on the Account & Confirmation of Booking are local. France is always one hour ahead of British time.

COMPLAINTS - We do our very best to ensure that we provide you with what we have reserved and communicated to you. If they do not, we will seek to provide a quality solution except where your actions led to the failure and where unforeseeable circumstances meant that the failure could not have been avoided - even in these instances, we will endeavor to ensure the holiday arrangements are in place from then on. It is always best to let us know of any concerns you may have whilst you are still on the holiday as we can then work to ensure that the rest of your holiday is to your satisfaction. In the event that any part of your holiday is not up to the standard you expect, please inform us as soon as possible; we will do our utmost to provide you with a quality solution. Should you still be unhappy, please inform us, in writing, within 28 days of your return and we will do our very best to provide answers to your queries. Should we not provide reasonable performance of the holiday contract with you, we will endeavor to provide reasonable recompense. "Disputes arising out of, or in connection with, the holiday contract which cannot be amicably settled may be referred to arbitration”.